Technical Support

Based at the head office - Royal Scot Road, Pride Park Derby, DE24 8AJ. 0330 122 2410. support@traderswarehouse.co.uk

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Our Technical Team

You can be sure to receive the most helpful and friendly tech support for all of your enquiries and issues with our technical team.

  • Over 10 years of technical industry knowledge
  • Our tech team are members of Hikvision Certified Security Professional (HCSP) and Hikvision Certified Security Associate (HCSA)
  • We aim for a quick response and offer a same-day callback
  • If you require assistance we can remotely screen connect to your PC
  • Tech support operate from Monday to Friday between 08:30 and 17:30
Request A Call Back

How do I contact Traders Warehouse Technical Support team?​​​​​​​

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Submit A Ticket

Free Service

If you can’t find an answer to your question, create a New Support Ticket, and a member of our technical support team will be in contact with you as soon as possible.​​​​​​​

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Knowledge Base

Free Service

Our Technical team has tried to keep the answers short and sweet to get you the key information as quickly as possible. For frequently asked questions go to our Knowledge Base.

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ScreenConnect Session

Free Service

If directed by a technical support member, use the following link for remote assistance allowing us to connect to your computer: http://remote.sacgroup.co.uk:8040/

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Technical Support Videos

Be A Master of CCTV

Technical Support offer to check your equipment if there are any issues we provide remote support

Submit A Ticket
Knowledge Base